Call Center

Call toll-free at (866) 901-3212 to access account information, listen to informational messages, or to speak with a DCSS representative during business hours. Have your valid participant ID# and your social security number ready. The following is a guide to the prompts you will hear. Listen carefully for instructions and choose the desired prompt by pressing the appropriate number on your telephone keypad.

During business hours, 7:30 a.m. - 4:00 p.m. weekdays
After "Welcome to DCSS" Press
DCSS office hours, address, fax number 1, 1
Payment information, including credit card via the web 1, 2
Website information 1, 3
Driving directions 1, 4
To make an appointment 2, 1
Information about opening cases and requests for forms 2, 2
Genetic testing information 2, 3
Automated case payment/court appearance information 4, 1 or 5
To change an address or phone number 4, 2
To speak to a representative about an existing case 4, 3
Evenings, weekends, and holidays
After "Welcome to DCSS" Press
Automated case payment/court appearance information 1 or 5    
DCSS office hours, address, fax number 2, 1
Payment information, including credit card via the web 2, 2
Website information 2, 3
Driving directions to DCSS 2, 4